General Terms and Conditions

General Terms and Conditions, Ticket and Admission Terms of Westhafen Leipzig

1. Scope

These terms and conditions apply to the purchase of tickets as well as to the attendance of all events held by Westhafen Leipzig.
By purchasing or using a ticket, the visitor accepts these terms.

2. Ticket Purchase

The contract is concluded upon completion of the ticket purchase.
Tickets may only be purchased through authorised points of sale.

3. No Right of Withdrawal

Pursuant to Section 312g (2) no. 9 of the German Civil Code (BGB), there is no right of withdrawal for tickets to events taking place on a fixed date.

4. Exchange and Cancellation

Voluntary exchange or voluntary cancellation of purchased tickets is excluded.
Statutory claims remain unaffected.

5. Transfer of Tickets

Tickets are not personalised.
Private transfer is permitted.
Commercial resale as well as resale at manifestly excessive prices require the organiser's consent.

6. Loss of Tickets

As a general rule, no replacement is provided for lost or stolen tickets.

7. Forgeries

Manipulated, copied or forged tickets become invalid.

8. Line-up, Programme and Artists

The organiser reserves the right to make changes at any time with regard to

• artists
• performance times
• running order
• stages
• areas
• supporting programme.

The cancellation of individual artists or their replacement by other artists does not, as a general rule, give rise to any claim for the return of the ticket or a refund, provided that the overall character of the event is preserved.

In particular, there is no entitlement to the appearance of a specific artist, band or DJ, to a specific duration of a performance, or to a specific order of performances.

9. Changes to the Event

Changes to the programme, delays, weather-related changes, technical failures or changes to individual event areas do not constitute a defect of the event, provided that the overall character is preserved.

10. Cancellation and Rescheduling

In the event of a complete cancellation or rescheduling, the statutory provisions apply.

11. Force Majeure

The organiser is not liable for restrictions resulting from force majeure, in particular in the case of:

• severe weather
• storms
• flooding
• pandemics
• terrorist threats
• war
• official orders
• strikes
• power supply failures
• other unforeseeable events.

12. Weather

The event generally takes place in all weather conditions.
Bad weather, rain or heat do not give rise to any claim for a refund.

13. Admission

Admission is granted only with a valid ticket.
A valid photo ID must be presented on request.
The organiser is entitled to carry out security checks, including bag checks.

14. Refusal of Admission

Admission may be refused in particular in the case of

• aggressive behaviour
• propensity to violence
• racist, discriminatory or dehumanising statements
• significant intoxication
• drug use or drug dealing
• carrying prohibited items
• violations of security measures.

There is no entitlement to a refund.

15. Minimum Age

Unless stated otherwise, the minimum age is 18 years.

16. Right of Admission and House Rules

The organiser exercises the right of admission and control over the premises.
Instructions given by staff, security, the fire brigade, the police and emergency services must be followed at all times.

17. Re-entry

There is no entitlement to re-entry unless an express re-entry arrangement has been made.

18. Prohibited Items

The following items are prohibited, in particular:

• glass containers
• cans
• own beverages
• food (except for medical reasons)
• weapons
• knives
• pyrotechnics
• fireworks
• laser pointers
• spray cans
• dangerous tools
• illegal narcotics
• drones
• professional audio and video recording equipment without permission.

19. Animals

Bringing animals is not permitted.
Legally recognised assistance dogs are exempt.

20. Photo, Film and Audio Recordings

By entering the event grounds, the visitor agrees that photo, film and audio recordings may be made and used for press coverage as well as for the organiser's advertising purposes, insofar as this is legally permissible.

21. Special Effects

The following are used at the event, among other things:

• high sound levels
• lasers
• strobe lights
• fog
• pyrotechnics
• lighting effects.

Persons with health conditions or epilepsy should take this into account.

22. Awareness

Westhafen Leipzig stands for diversity, respect and mutual consideration.
Any form of violence, discrimination, sexual harassment or threatening behaviour will as a rule result in exclusion from the event.

23. Cannabis and Narcotics

The handling of narcotics is governed by the statutory provisions applicable at the time.
Irrespective of this, the organiser reserves the right, on the basis of its control over the premises, to restrict or prohibit consumption or possession on the event grounds, insofar as this is legally permissible.

24. Lost Property

Lost property will – where possible – be collected and kept after the event.

25. Cloakroom

The organiser is liable for items handed in at the cloakroom solely in accordance with the statutory provisions.
No liability is accepted for valuables left in items of clothing.

26. Liability

Liability is governed by the statutory provisions.

27. Data Protection

The organiser's privacy policy applies.

28. Severability Clause

Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.

29. Governing Law and Place of Jurisdiction

Insofar as legally permissible, German law applies.
If the contracting party is a merchant, a legal entity under public law, or has no general place of jurisdiction in Germany, the place of jurisdiction is the organiser's registered office.

House Rules

• Always follow the instructions of our staff.
• Respect other guests.
• No violence, harassment or discrimination.
• No pyrotechnics or weapons.
• No own beverages.
• Keep escape routes clear.
• Climbing on stages, fences or trusses is not permitted.
• Please dispose of waste in the bins provided.
• Promotional material may only be distributed with permission.
• Violations may result in immediate removal from the premises or exclusion without any entitlement to a refund.

This English version is a translation provided for convenience only. In the event of any discrepancy, the German version of these terms and conditions shall prevail.